IT
ITIL
Information Technology Infrastructure Library
In plain English
A widely used framework for running IT services. Where much ITSM vocabulary comes from.
Where you’ll see it
Operations, and the reason people say incident rather than problem.
Related acronyms
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Important
GC Simplified is an independent tool, not affiliated with or endorsed by the Government of Canada, and it does not provide official advice. Plain language is an interpretation, and interpretations can be wrong. Always verify against the source and your organization’s own guidance before acting.