IT
SLA
Service Level Agreement
In plain English
A written commitment about how quickly and how reliably a service will be delivered.
Where you’ll see it
IT services and shared services.
Related acronyms
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Important
GC Simplified is an independent tool, not affiliated with or endorsed by the Government of Canada, and it does not provide official advice. Plain language is an interpretation, and interpretations can be wrong. Always verify against the source and your organization’s own guidance before acting.