IT
Incident
An unplanned event that disrupts or reduces the quality of a service.
Plain English
An unplanned interruption or degradation of a service, tracked and escalated by severity.
If you’re new here
The severity number decides who gets woken up. Calling something an incident starts a process that is difficult to stop.
What they probably mean
“Something is broken and the clock is running.”
Interpretation offered as humour, not authoritative guidance.
Bureaucracy level
Easy · 2/5
How much government-speak this phrase carries. Playful indicator, not a judgement of anyone using it.
Related terms
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